Refund Policy

Inspection and authorisation

Quotations and approved work should be reviewed before service begins. Diagnostic, labour and inspection charges already performed are normally non-refundable.

Parts and special orders

Refund eligibility depends on supplier terms, part condition, packaging, fitment, installation status and whether the item was specially ordered. Electrical, electronic, programmed, opened or installed items may not be returnable.

Service concerns

Customers should report concerns promptly so Evergreen Hub can inspect the vehicle or item, review the approved scope and determine an appropriate remedy.

Cancellations

Approved refunds may be reduced by completed work, supplier charges, transaction costs, collection costs or non-recoverable commitments.

Contact

Refund enquiries should be sent to info@evergreen-hub.space with invoice, job-card or order details.